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Frequently Asked Questions (FAQs)


How do I order the FREE DVD?
The FREE DVD is automatically included in each shipment - no matter if you are ordering for the first or the 100th time.

How are the DVDs packed? Really absolutely neutral?
All packages are packed in a way that NOBODY can make any conclusions as to what it contains. The packages are neutral, standard brown with the neutral K-N-P-B media tag as the sender. For further transporting or storing we include a plain black plastic bag in each shipment.

Is it possible to change the payment method later on?
If you want to change your payment method, please contact our customer support. Please include the order number and your favored payment method in your request.

I'm looking for a particular DVD. Can you help me?
We can get you almost every DVD that has ever been made. Simply post you inquiry here: contact us.

I've got a question that hasn't been answered here.
For further questions, comments or even suggestions please send an email to info@dvderotik-support.com or use our
contact form.

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